You are keen in overseeing and coordinating logistics activities within the 4PL program to ensure smooth execution and alignment with customer expectations.

This role focuses on maintaining operational visibility, tracking program milestones, and supporting communication between the customer, carriers, suppliers, and internal teams. You will assist with performance monitoring, reporting, and issue follow-up, while contributing to the resolution of operational challenges and the achievement of agreed KPIs and SLAs. In addition, the role takes ownership of selected improvement initiatives, supports documentation and partner onboarding, and contributes to the continuous optimization of program operations.

The following tasks will be part of your job:

Program Coordination & Support

• Support the Program Manager in coordinating and monitoring logistics activities across the 4PL program;
• assist in tracking program milestones, deliverables, and action items to ensure timely execution;
• work closely with the Operations Supervisors to maintain visibility over day-to-day transport operations and key developments.

 
Customer & Stakeholder Communication

• Support customer communication regarding program performance, operational developments, and improvement initiatives;
• prepare materials and insights for customer meetings and program reviews;
• facilitate alignment between the customer, carriers, suppliers, and internal teams;
• ensure key decisions, actions, and updates are properly documented and followed up.

Operational Visibility & Reporting

• monitor strategic operational performance and help to maintain accurate records of KPIs, and program documentation;
• support the preparation of weekly and monthly reports and dashboards for customer and internal review;
• analyze operational data and highlight trends, risks, or opportunities to the Program Manager.

Issue Monitoring & Escalation Support

• Follow up on operational exceptions such as delays, disruptions, or capacity issues in coordination with the Operations Supervisors;
• support escalation processes and help coordinate corrective actions with relevant stakeholders;
• contribute to ensuring agreed service levels (SLAs) and KPIs are achieved.

Initiative Ownership & Continuous Improvement

• Take ownership of selected operational or improvement initiatives within the program under the guidance of the Program Manager;
• coordinate cross-functional stakeholders to support the implementation of these initiatives;
• assist in maintaining program documentation, including SOPs and operational workflows;
• support onboarding of logistics partners when required;
• contribute to continuous improvement and best-practice sharing within the program.

Do you have:

• 3–6 years of experience in logistics, supply chain management, or freight forwarding, preferably within a 4 PL environment is mandatory;
• experience coordinating multi-stakeholder logistics programs involving customers, carriers, and internal operations teams;
• experience supporting customer accounts, program management, or operational performance monitoring;
• familiarity with logistics reporting, KPI tracking, and service level management.

And do you also have the following skills?

• Fluent in English is mandatory;
• fluent in any other language would be perfect;
• strong coordination and organizational skills;
• analytical mindset;
• proactive mindset;
• strong problem solving skills. 

What do we offer:

Besides working in a young, informal and motivated team you will get: 

• a monthly salary between €3500,– and €4800,–;
• annual bonus of 1 month base salary, which is variable and depends on the companies plan
• 8% holiday allowance
• 7% pension allowance
• 25 holidays a year